Terms and Conditions

Terms and Conditions

§1 General

1. These “Terms and Conditions“ (or “T&C”) apply between freenet digital GmbH, Karl-Liebknecht-Strasse 32, 10178 Berlin, Germany (“freenet digital”, or “we”) and customers who purchase goods at our “Anna Blue” online store (“Customer(s)” or “you”).

2. Customers can be (a) “Consumers”, i.e. private persons acting in a non-commercial manner or (b) “Businesses”, i.e. persons acting within their commercial interests or companies acting within their commercial company purposes.

3. These T&C apply exclusively in the version that was effective at the time of the purchase. Deviating terms can only become effective with our approval in writing.

§2 A Binding Contract

1. All our offers are non-binding and serve as an invitation to you to make a binding purchase offer. You can make an offer by pushing the button “Place Order”. We will confirm the receipt of your offer via email. This is not yet an acceptance of your offer.

2. A purchase is effective when we confirm your offer by either sending you a written confirmation message or invoice, or by delivering the purchased goods.

3. Customers ensure that all information provided (e.g. name, address, email address, banking details) are always accurate and complete.

4. Consumers and persons acting as or on behalf of Businesses must be, and hereby confirm to be, at least 18 years old.

§3 Pricing & Delivery

1. All catalog prices are inclusive of applicable value added or similar sales tax but exclusive of delivery costs and import duties (if applicable).

2. Customers bear the cost of delivery. Delivery costs and options depend on the delivery address. They will be calculated depending on the delivery country and zone during the checkout process and are included in the price displayed at the end of the order process.

3. For shipments outside the European Economic Area import duty may apply on top of the purchase price and the delivery costs. The Customer as recipient of the shipment is the importer of record in the destination country and is therefore responsible for all import duties.

4. Purchased items remain our property until we have received full payment.

§4 Payment

1. We generally accept the following payment methods: Paypal express checkout as well as Visa, Mastercard, American Express and Discovery credit cards. We reserve the right to reject certain payment methods for a given order and to refer to other payment methods, and the right to add or remove certain payment methods. You are responsible for your money transactions costs.

2. In case of credit card purchases, your card will be charged when we ship your order.

3. We reserve the right to charge a fixed late payment fee of EUR 5 per late payment reminder. If you can prove that the actual damage sustained was less than this fixed fee, or that there were no damages, the fee will be adjusted accordingly.

4. You consent to receiving invoices and credit notes solely in electronic form.

§5 Delivery
1. Shipping costs are calculated based on weight and size of the purchased items. We ship with Deutsche Post and DHL. Letters with a signed card are sent with unregistered mail. Other items are sent with registered mail and come with tracking. Shipping costs will be calculate depending on the delivery country and zone as part of the checkout process.

2. Shipping depends on the country, postal service used and customs and takes a maximum of 3 working days (Germany), 14 days (rest of Europe) and 6 weeks (USA and other non-European countries.

Due to current restrictions your packages might take considerably longer! 

§6 Defects

Your rights in connection with defects of the purchased items are subject to the applicable laws.

§7 Statutory Withdrawal Right
If you are a Consumer (as defined above), you are entitled to withdraw from this contract within a period of 14 days without giving any reasons. The 14-day-period begins when you, or a third party on your behalf that is not the transporting party takes possession of the purchased item.

To exercise this right of revocation you must unequivocally notify freenet digital of your will to withdraw your order using the contact form on our website or for example by regular letter, telephone or email:

ME digital GmbH, Karl-Liebknecht-Str. 32, 10178 Berlin, Germany
+49 (0) 180 65 54 890

Sending the notification within the 14-day-period is sufficient for a timely withdrawal.

If you withdraw from this contract, we will refund all payments including the regular delivery costs (but not any additional costs resulting from your choice of a non-standard cost delivery method other than the lowest-cost standard delivery offered by us), without undue delay and at least within 14 days from the day on which we received your notice of revocation of this contract.

Refunds will be processed using the payment which was used for the original transaction unless expressly agreed otherwise between you and us. We will not charge you any fees for the refund. We reserve the right to hold off the refund procedure until (a) we have received back the items or (b) you have provided proof that the item was returned, whichever is earlier.

You are obliged to return or hand over to us all purchased items without undue delay and in any event within 14 days from the day on which you send the notice of withdrawal. The above requirement is deemed satisfied if you return the goods before expiry of the 14-day period to the Berlin address indicated above.

Sending the items within the 14-day-period is sufficient for a timely return of goods. You have to bear the costs of return shipping. You only have to cover a depreciation in the value of the purchased item if the depreciation is attributable to your improper handling.

All handling that is required to verify and examine the condition, properties and function of the item is not improper.

Withdrawal from purchase of digital products is not possible. When you order, digital files will be made instantly available to you to your email address - make sure it is typed in correctly. 

Withdrawal Form
If you wish to withdraw from the contract, please complete this form and return it to:

ME digital GmbH, Karl-Liebknecht-Str. 32, 10178 Berlin, Germany
+49 (0) 180 65 54 890

I/we (*) hereby revoke the contract concluded by me/us (*) to purchase the following items (*)/:
— ordered on (*)/received on (*)
— name of customer(s)
— address of customer(s)
— date

(*) Delete where applicable

The right of withdrawal expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.


The European Commission provides a platform for online dispute resolution (OS), which can be found at https://ec.europa.eu/consumers/odr/

End of Notice

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